Client services
Fit advice, repairs, returns, and care.
Our advisors help with sizing, styling appointments, repair requests, and every detail after purchase.
Frequently Asked
Questions & Answers
Use the garment measurement guide on each product page or book a complimentary virtual fitting. Our advisors compare your measurements with the intended fit of each style.
Standard shipping is complimentary on orders over $250. Express shipping is available at checkout, and every shipment includes tracking and insurance.
Unworn items with tags attached can be returned or exchanged within 30 days. A prepaid return label is included for eligible regions.
Yes. Tailored Atelier Nova garments include complimentary lifetime repairs for seams, buttons, linings, and normal-wear reinforcement.
Contact
Need personal assistance?
Email clientservices@ateliernova.com or request an appointment with a style advisor. Wholesale and press inquiries are routed to the appropriate team.
Email Client Services